Privacy notice

This notice explains how we use the information you give on this page. It covers the questions about your back, your contact details and your choices.

Who is responsible for your information

LYFE HEALTH BOURNEMOUTH LIMITED (“the clinic”) decides how your information is used. In data protection law this makes the clinic the controller. You can contact the clinic at lyfehealth@wellnessclinictherapy.com, or by post at 106-108 Poole Rd, Westbourne, Bournemouth, BH4 9EF.

This page is run for the clinic by a company that manages its adverts and enquiries. That company only uses your information on the clinic's instructions, which makes it a processor.

What we collect

• Your answers about your back: how long you have had the problem, whether you have had surgery, how painful it is, what you are suffering from, where the pain is and your symptoms, and whether you have already had hands-on treatment for it. This is information about your health.
• Your name, phone number, email address and postcode.
• That you agreed to the statement above the Next button, and its exact wording.
• Which advert brought you here, if any. Facebook and Instagram adverts add campaign and advert numbers to the web address, plus a click identifier that Facebook can link to your account. We keep these with your enquiry.
• A reference number for your enquiry.
• When you open this page, even if you don't send an enquiry: that you visited, Meta's own browser and advert-click identifiers, your IP address and browser details, and the campaign and advert numbers in the web address. These go to Meta through its Pixel (see below).
• How visits move through the questions: which question each visit reaches, the kind of device and the advert numbers, with a random number for the visit and one for your browser (see the cookies notice). These are never sent with your enquiry, and on our systems they are kept apart from your name and your answers. They don't go to Meta.
• When the map of the clinic loads, Google (which provides the map) receives your IP address and browser details, as with any website you visit.

Why we use it, and our legal basis

• To check whether treatment at the clinic may suit you, to contact you about your enquiry, and to book your consultation. We do this with your consent, which you give by tapping Next under the consent statement when you send your answers (UK GDPR Article 6(1)(a)). Because your answers are about your health, we rely on your explicit consent (Article 9(2)(a)).
• To understand which adverts bring enquiries, using the advert details above. This is based on our legitimate interest in knowing which adverts work (Article 6(1)(f)).
• To see how well this page works and which adverts bring visits, using the question-step details above. This is based on the clinic's legitimate interest in improving the page and its adverts (Article 6(1)(f)).
• To tell Meta (the company behind Facebook and Instagram) that you visited this page, so the clinic can measure its adverts and show them to people likely to be interested, using the Pixel details above. This is based on the clinic's legitimate interest in measuring its adverts and showing them to people likely to be interested (Article 6(1)(f)).
• To tell Meta (the company behind Facebook and Instagram) that you sent an enquiry, so the clinic can measure and improve its adverts. Meta receives the enquiry's reference number, your email address and phone number in scrambled (hashed) form, your IP address and browser details, and Meta's own browser and advert-click identifiers (its _fbp and _fbc cookies), so it can match the enquiry to the advert you saw. It never receives your answers. This is based on the clinic's legitimate interest in knowing which adverts work (Article 6(1)(f)).

You can withdraw your consent at any time by contacting the clinic. This does not affect anything we did before you withdrew it.

Who sees your information

• The clinic's team.
• The patient coordinators who call you and book your consultation for the clinic.
• Meta as described above.
• Google, which provides the map, as described above.
• Companies that provide services to the clinic, under contract: the company that runs its adverts and enquiries, HighLevel (the system where enquiries are managed), Supabase (which keeps a secure copy of each enquiry, in London, so none are lost), Vercel (which hosts this page) and Slack (which tells the team, with your name and phone number only, if an enquiry gets stuck on its way to HighLevel). Some of these companies are based in the United States. Where your information is handled outside the UK, it is protected as UK data protection law requires.

We never sell your information.

How long we keep it

We keep your enquiry only for as long as we need it to deal with it, or as the law requires. If you become a patient, your information becomes part of your patient record, which the clinic keeps under its record-keeping rules.

Your rights

You can ask to see the information we hold about you, and ask us to correct it, delete it, limit how we use it, or send it to you or someone else. You can also object to how we use it. Contact the clinic to do any of these.

If you are unhappy with how we have used your information, please tell us. You can also complain to the Information Commissioner's Office: ico.org.uk or 0303 123 1113.

Cookies

See our cookies notice.